If you decide to become a user of one of our services we will ask you for some personal information that is relevant to the service you would like us to provide - our Team Leader/Project Officer will contact you about this. You will also be asked to sign a consent form relevant to the service you choose. You will be able to withdraw your consent at any time.
HOW DO WE USE YOUR INFORMATION?
With your permission we may use your data to:
Seek your views on our services.
Create and share statistics with organisations who fund our services.
Notify you about any change to our services.
Help with training our staff and volunteers
Ask permission (prior ) to photographs video etc being taken of you and others to be used on Here and Now website social media or promotional leaflets etc.
Contact you by phone, email, or post.
Make sure we are providing a satisfactory service meeting regulatory and other legal responsibilities.
Keep a record of any contact between you and us (emails, phone calls etc).
HOW LONG WILL WE KEEP YOU INFORMATION FOR?
As long as Here and Now provides a service to you we will keep your information safe. Otherwise, 6 years unless there is a change to our contract or laws that would require a change.
HOW WILL WE CONTACT YOU?
We’ll use the contact information you’ve given us when we need to get in touch. The Team Leader or Project Officer may visit you at home but they will call you first to confirm that it is convenient. We might email you, give you a ring, send a text or use another form of electronic communication.
WILL WE SHARE YOUR INFORMATION WITH OTHERS?
Here and Now will only share your personal information with others with your consent, and we will not release your information to third parties for direct marketing purposes. We may, however, contact you:
In the event of an emergency.
If we are very concerned about you safety and or wellbeing.
WHAT INFORMATION MAY BE SHARED?
SOCIAL GROUP FOR OLDER PEOPLE
Our Social Group For Older People receives funding via Cheshire Community Action (CCA). The Funding helps Here and Now provide three groups per week. For purposes of the contract Here and Now shares data controllers (see below) with CCA. Through the contract Here and Now inputs and stores information on the Upshot system (data processor) of members and volunteers. This means CCA can access some of your information. This enables CCA to see how the service they have funded is running. As CCA and Cheshire West and Chester (CWaC) hold some of your information it is suggested by Here and Now you read CCA Upshot Systems and CWaC own privacy and data protection policies on how they store and use your personal information.
Here and Now also receive funding from Avenue Services/Sanctuary Housing. We are required to send anonymous data to Avenue Services in compliance for funding that is received. Here and Now are the data controller for this but Here and Now advise you also look at Avenue Services/Sanctuary Housing data protection on storing data.
Funding for Digital Buddies was awarded to us by Brightlife (hosted by Age UK Cheshire via Big Lottery funding ) to provide a service offering digital training for over 50s in the Chester area. This service is called Here and Now Digital Buddies. Here and Now is the data controller and may be required to supply some of the Digital Buddies service users personal data to Brightlife. This is for the purposes of monitoring how well the sessions are attended and that we are fulfilling our contract with Brightlife. Digital Buddies service users may also be ask to take part in a Brightlife research project. This has it’s own optional consent form not linked to Here and Now; for further information regarding this research project and Brightlife data protection policies you are advised to contact Brightlife directly.
KATHY’S KEEP FIT
The only information collected at Kathy’s Keep Fit is attendance records which is added to our data processor. Here and Now is the data controller for this information.
WHO MAY WE SHARE YOUR INFORMATION WITH?
WHAT ARE YOUR RIGHTS?
You have a right to ask Here and Now for a copy of the personal information we hold about you. You can verbally request this information or get in touch via email/post.
Here and Now have an obligation to inform you how we will use your personal information.
If any information that Here and Now holds about you is inaccurate or incomplete you have a right to ask for it to be corrected.
You can request and have the right for your information not to be subject of to automated decision making.
You have the right to ask Here and Now to erase all information about you.
If you feel that Here and Now and or Partners organisations are processing your data/personal information in a manner you do not like you can request the right to restrict how you information or data is processed. However, this may restrict the way Here and Now can deliver the service to you. You can discuss with Team Leader and or Project Leader )
You have the right to request and object to your data being processed by Here and Now or any of it’s partner organisations.
HOW DO WE PROTECT YOUR INFORMATION?
Any personal information held by Here on Now electronically will be stored on password-protected computers
Any personal information held in paper form will be stored securely in locked cabinets.
Funders and commissioners of services requiring personal information will be transferred to them by internet network connections.
HOW CAN YOU CONTACT US REGARDING PERSONAL INFORMATION?
You have a right to complain if you feel we are not using information about you correctly. If you would like to talk to us about how we handle your data then please speak to the team Team Leader/ Project Officer in first instance. Alternatively, you can contact us via:
Post: Admin (Data Officer), Here and Now Chester Ltd, 14 the Parade Enterprise Centre, Blacon, Chester CH1 5HN
Tel: 01244 379651
If you are not satisfied with our response you can make a complaint to:
Information Commissioner’s Office, Wycliffe House, Waters Lane, Wilmslow, Cheshire, SK9 5AF
We may amend our data protection policy from time to time.